ACTIVITY PROVIDER TERMS & CONDITIONS AND PRIVACY POLICY

This Agreement is entered into between FreeTour.com (hereafter referred to as “FREETOUR.com”) and the Provider, the owner of the tour/activity/service listed. The tour/activity/service, whether singular or plural, is hereinafter referred to as “tours”. The third‑party purchaser of a tour is referred to as the “Customer”.

1. BUSINESS MODELS

1.1 FREE TOURS (Tip‑Based Activities)

1.1.1 Bid Fee or Commission

Free Tours incur a bid fee or commission per booked Customer. The bid‑fee value depends on the destination and is identified at the time of publishing.

1.1.2 Booking Status and Fees

Active booking: bid fee applied.
Cancelled by the Customer: no fees.
Rejected by the Provider: bid fee applied.
Cancelled as No‑show: no fees.

1.1.3 Reservation‑Fee Accounting

Reservation fees are accounted for three (3) days after the tour date. Bookings can be edited, cancelled, rejected, or reported as no‑show up to three (3) days post‑tour. After this period the booking event closes, and no further fee‑related changes are possible.

Any conflict & dispute regarding a booking legitimacy, such as a suspected spam user, duplicated bookings or similar has to be reported to the support team before the event is closed (up to 3 days post tour), with no guarantee of any result & conclusion. The platform reserves the right to investigate and determine if a booking, account or email are legit.

1.2 Cancellation Policy – Free Tours

Free cancellation is allowed up to the last minute; no action is required from the Provider. The tour‑cancellation ratio is visible in the admin panel and may affect tour positioning when it exceeds 40%.

1.3 Credit Card Charges

1.3.1 Credit‑Balance Requirement

Free‑tour reservations require credits on the Provider’s account. The Provider may add funds via credit card (default) or allow the platform to charge the credit card once a debt arises (eligible).

1.3.2 Standard Mode

Credits are added in advance to cover future reservations; credits auto‑refill when the balance reaches €0.
Withdrawing credits is possible only when the account is closed or when surplus funds exist from fixed‑price bookings. Any other refund is subject to review and commission deduction.

1.3.3 Credit Line (Eligibility Required)

A credit line is granted only to reliable accounts with a good payment history. It allows Providers to receive bookings without credits on balance. Fees are automatically charged to the Provider’s credit card once the balance reaches ≥€99 in debt. Failure to pay still allows the tour to receive reservations, with a maximum debt limit of €150. Once this limit is reached, tour availability is suspended until the debt is fully covered, and the credit‑line mode is automatically deactivated.

1.3.4 Payment Disputes

Intentional or accidental bank charge‑backs or disputes will result in credit removal, including charge‑back fees.

1.3.5 Commission Payment Failure

In the event of a commission payment failure, the affected tour will automatically switch from bookable to unavailable status.

The tour will remain visible on the platform for a grace period of 120 hours (5 days). If the outstanding commission is not settled within this period, the tour will be automatically deactivated.

The tour provider may top up their balance at any time and resubmit the tour for moderation and approval. No additional penalties or consequences will apply once the debt is cleared.

1.4 PAID ACTIVITIES (Fixed Price)

1.4.1 Commission

The platform’s standard commission for paid products is a minimum of 20%. The Provider may increase the commission to obtain better positioning in search results.

1.4.2 Payment Models

1.4.2.1 Full‑Payment Model (Default in EU & Tier 1)

The Customer pays the entire cost of the activity at the time of reservation. FREETOUR.com credits 80% of the booking value to the Provider’s account balance.

1.4.2.2 “Pay on Arrival” Model (Default in Africa & Asia; on request elsewhere)

The Customer makes a reservation without paying the Provider’s balance. The Client therefore has a due payment of 80% of the booking price, to be paid directly to the guide upon arrival.

Providers may reject bookings at no cost within their stated cancellation‑policy terms. Rejecting bookings after that window incurs the standard 20% charge.

1.4.3 Cancellation Policy – Fixed‑Price Tours

Free cancellation up to 24 hours before the activity date; Customers receive a refund.
Cancellations within 24 hours or no‑shows entitle the Provider to claim the funds and not refund the Customer.
This applies only to fully‑paid products. If the Customer has an unpaid balance at late cancellation or no‑show, funds cannot be recovered.

1.4.4 Payouts

Providers with positive balances from paid bookings may request withdrawal as follows:

Method	Region	Minimum Amount	Processing Time
Bank transfer (SEPA)	EU countries	€30	7–10 business days
Bank transfer (non‑SEPA)	Non‑EU	€200	7–10 business days
PayPal	Any country	€30	7–10 business days

1.4.5 Payment Disputes & Chargebacks

Intentional or accidental bank charge‑backs or disputes remove the funds from the Provider’s balance. FREETOUR.com may counter‑dispute a Customer charge‑back; if successful, funds are restored. The platform does not cover losses from charge‑backs.

2. PLATFORM AND PROVIDER AGREEMENT

2.1 FREETOUR.com Agrees

To promote, sell, or facilitate bookings of the Provider’s tours via FREETOUR.com and, at its discretion, via partner reservation sites and platforms.
To charge the Customer’s credit card with the entire cost of the tour where specified.
To charge the Provider’s credit card 20% of total booking value for “Pay on Arrival” bookings.
To attempt to charge the Customer’s credit card in case of a no‑show or late cancellation on “Pay on Arrival” bookings.

Application in all cases is determined solely by FREETOUR.com.

2.2 The Provider Agrees

All information supplied to FREETOUR.com is valid, accurate, and updated as necessary.
The Provider bears sole responsibility for all content (text, images, videos, logos, trademarks, graphics, guides’ names and photos, etc.) displayed on FREETOUR.com and partner sites, and indemnifies FREETOUR.com against any liability.
FREETOUR.com reserves the right to edit or change such content for display on FREETOUR.com and affiliate or partner sites.
FREETOUR.com reserves the right to promote tours in affiliate channels, reward partners, and send reservations to any tours; affiliate bookings may occur on FREETOUR.com or third‑party websites.
FREETOUR.com reserves the right to apply discounts and promo codes from its own commission (20%), without affecting Provider earnings. Tours may therefore display lower prices after discounts.
The Provider will honour all bookings made via FREETOUR.com.
The Provider will respond promptly to all FREETOUR.com queries.
If unable to honour a booking, the Provider will offer a solution of equal or greater value to the Customer at no cost to FREETOUR.com.
The Provider holds all required authorisations, permits, and insurance and indemnifies FREETOUR.com against any loss.
This Agreement is executed by an authorised representative.
FREETOUR.com retains deposits or charges Customers the entire cost at booking and transfers the balance to the Provider only after the service is rendered.
For “full‑paid” activities, no payment is required at the meeting point.
For “Pay on Arrival” activities, the Provider collects the full amount and issues a receipt.
On paid bookings, rejecting after the cancellation window results in a 20% fee.
Displayed information will not include visible links or promotions for direct communication outside the platform.
Gallery photos must be consistent with the tour and contain no logos, watermarks, or promotional text.
The Provider will not list zero‑price tours on competing aggregator sites replicating the Free Tour model.

2.3 Termination of This Agreement

Both parties may terminate with 30 days’ written notice. The Provider must honour all existing bookings.

3. VERIFICATION REQUIREMENTS

3.1 Registered Companies

Business verification: official name, address, registration number, directors’ names, ID and selfie.
Payment setup: Tax ID (TIN), VAT (if applicable), banking details.
Activity publishing: insurance policy details if required.

3.2 Individual Traders

Identity verification: full name, business address, licence number (if relevant), photo ID, selfie.
Payment setup: TIN, VAT (if applicable), payment details.
Activity publishing: insurance details if applicable.

4. KEY DETAILS

4.1 Jurisdiction

FREETOUR.com is incorporated under Swiss law; this Agreement is governed by Swiss law and courts.

4.2 Language

The English version prevails over any courtesy translations.

4.3 Updates

FREETOUR.com may update terms with four (4) days’ notice. Providers may object and terminate within seven (7) days; otherwise, updates apply.

4.4 Non‑Transferability

This Agreement is non‑transferable without written permission.

4.5 Effective Date

Effective from account setup, tour listing, or electronic acceptance by an authorised Provider representative.

5. DATA & PERSONAL INFORMATION

5.1 Use of Data

Email addresses are used for booking confirmations, requests, and service correspondence. Provider contact details are shared with Customers post‑booking. Card details are encrypted, securely processed, and never shared.

5.2 Data Retention

Data is retained only while the profile remains on the platform.

5.3 Rights of Data Subjects

Right of access.
Right of rectification.
Right of erasure or restriction.
Right to object.
Right to data portability.

6. USE OF LOCATION DATA (GUIDES APP)

We collect precise or approximate location data from Providers and users to verify meeting points and enable the “Live Tour” feature, which displays active tours on a map for potential users.

7. REFERRAL LINKS & PROMOTION

7.1 Referral Links

Upon sign‑up, Providers & Affiliates receive a unique URL for promotion.

Promotion of Fixed Price activities are open for promotion by default.

Promotion of Free (Tip Based) tours is open under request, after traffic review & validation only.

7.2 Forbidden Sources of Promotion

Adult content.
Email campaigns.
Browser extensions.
Mobile applications.
SMS traffic.
Bots.
Incentive traffic.

FREETOUR.com may request access to promotion sources and may reject referrals or bookings without approved sources.

8. AFFILIATES COMMISSION

FREETOUR.com shares revenue 50/50 for effective bookings, including bid‑fee commission from Free bookings and commission from paid activities. Individual pricing agreements may apply.

A successful booking means Active status within six (6) days after the tour date.

9. FUNDS

9.1 Available Funds

Confirmed earnings become available 15 days post‑tour.

9.2 Pending Funds

Active referred bookings with fewer than 15 days post‑tour remain on hold.

9.3 Company Balance

The Provider’s main account balance (valid for tour Providers only).

9.4 Payment (Balance Claims)

Affiliates may withdraw available funds twice a month from €30.

SEPA bank transfer: minimum €30.
PayPal (non‑SEPA): provide PayPal address.
Bank transfer (non‑SEPA): minimum €200.

10. TERM OF THE AGREEMENT (Affiliate)

The term of this Agreement will begin upon our acceptance of your Program application and will end when terminated by either party. Either you or we may terminate this Agreement at any time, with or without cause, by giving the other party notice of termination. Notice by e-mail, to your address on our records, is considered sufficient notice to terminate this Agreement. FREETOUR.com reserves the right to end the Program at any time. Upon Program termination, FREETOUR.com will pay any legitimate outstanding earnings.

11. TERMINATION

FREETOUR.com, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Program, for any reason at any time. Such termination will result in the deactivation or deletion of your Affiliate Account, and the forfeiture and relinquishment of all potential or accrued referral fees in your Account if they were earned through fraudulent, illegal, or overly aggressive, questionable sales or marketing methods. FREETOUR.com reserves the right to refuse service to anyone for any reason at any time. Upon the termination of this Agreement for any reason, you will immediately cease use of, and remove from your site, all links to https://freetour.com website and all our images and other materials provided under the Program.

12. LIMITATIONS OF LIABILITY

The Company and any of the Company's officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with Freetour.com affiliate program.

13. TECHNICAL ERRORS OR MISUSE

Any error, glitch, or bug that affects bookings must be reported immediately to [email protected]. FREETOUR.com may halt functionality without notice while fixes are applied and may reclaim undue benefits obtained due to such issues.

14. Performance Quality Standards

The platform sets quality standards for all listings to ensure travellers enjoy reliable and consistent experiences. Travellers benefit from a safe plan ahead of their trip; therefore, the platform seeks to reward activities that represent a safe choice and reduce visibility for activities that pose a risk of last-minute cancellations or rejections.

14.1 Free Tours

14.1.1 Cancellation Rate & Show Ratio

The platform aims to promote tours with a high show ratio, as they offer travellers a more reliable booking experience.

Listings with a high cancellation rate may receive lower visibility and warning labels to inform travellers of possible cancellations for any reason, including insufficient participants, weather conditions, guide decisions, or even patterns of traveller cancellations.

Cancellation Rate above 40% incurs in the following limitations affecting a tour or an account:

No-show Limitation (edit pax functionality)
Positioning (lag/drop in positioning)
Bidding or tariff boost limitations

Consistently reaching a 40–50% cancellation rate may result in the tour being permanently restricted to a fixed price or deactivated entirely.

14.1.2 No-Show Control & Disputes

Tours reaching a 40%+ cancellation rate will temporarily lose access to the no-show (edit participation) feature.

This function will be restored once the cancellation rate returns to an acceptable level.

Incorrect or unfair no-show reports harm traveller reputation and are considered misconduct.

Repeated false no-show reports may lead to suspension of the affected tour or listing.

Accurate reporting is essential, as travellers collect loyalty points and reputation based on their activity.

14.2 Force Major Cancellations

In the event of severe weather, natural disasters, or other extraordinary circumstances affecting an entire destination, the platform may cancel reservations without applying any commission. These cancellations apply to all tours in the affected area, rather than to individual listings, and aim to protect the safety of travellers and providers.

Such scenarios are reviewed case by case by the support team and are not a default or automatic option available to guides.

14.3 Tip Collection Expectations

Tour guides must allow customers to tip freely, using any available method, including: cash, card-based methods (if the guides offer it), Online tips via App (Google Pay / Apple Pay).

The App tip feature is part of the platform’s service and is designed to support guides without any commission deducted. Funds go directly to the operator’s balance.

A guide may accept/deny such tips, but the customer should not be conditioned or forced to choose a tip method, neither reported as no-show for not tipping in the desired method.

Setting a minimum tip or a mandatory tip is forbidden. Free tours operate strictly under a voluntary tipping model.

14.4 Misrepresentation or Disclosure of Platform Fees

Customer Fee Transparency: On a free booking, the customer pays no fees; there are no terms or agreements signed by the customer involving fees.

Service fees are exclusively part of the commercial relationship between the guide/operator and the platform.

Therefore, a guide shall not inform customers about internal platform service fees, since this information is not related or relevant to the customer experience, and it can cause confusion that may lead to a misleading conclusion regarding the booking experience.

Using platform fees to solicit higher tips is forbidden. Pressuring a customer to attend a tour or leave a minimum tip because of platform fees will result in a poor and confusing customer experience.

14.5 Tour Positioning Boost (Bidding) Eligibility

The option to increase tariffs for enhanced positioning (“Bidding”) is not a contractual right, but a conditional benefit granted solely at the Platform’s discretion. Bidding may only be applied after the core ranking factors (Tour Rating and Show Rate) have been evaluated, ensuring fairness, transparency, and equal opportunity for all Providers. Access to Bidding is strictly subject to eligibility, including verified Provider profile, consistent quality performance, and where applicable, preferential or exclusive commercial partnership with the Platform. Eligibility is limited, revocable, and non-transferable, and may be withdrawn if standards are not maintained.

14.6 Fixed Price Tours

14.6.1 Last-Minute Cancellations & Rejections

Providers must avoid cancelling or rejecting bookings at the last minute.

Rejections should be made at least 2 hours before the tour starts to prevent travellers from arriving for a cancelled tour.

Rejections made within 2 hours of the tour or on the same day may negatively impact the listing’s visibility in search results.

14.6.2 Rejection Rate

Tours with a rejection rate of 30% or higher will experience reduced listing positioning. Activities with a strong show-to-rejection ratio may benefit from higher visibility.

Listings with 40%+ rejection rates are also ineligible for commission-based positioning boosts until performance improves.

14.6.3 Guide No-Show

Tours with repeated reports of a guide failing to attend may result in suspension of the tour and further review of the guide’s account.

14.6.4 Verbal Cancellation

Notifying a customer of a tour cancellation solely through verbal communication will leave the booking in active status. This means the customer will continue to receive booking reminders and review requests.

Failure to properly reject the booking through the platform or to notify support may prevent the customer from receiving a refund, which can lead to negative reviews and public complaints directed at both the guide and the platform.

End of Agreement