This Agreement is entered into between FreeTour.com (hereafter referred to as “FREETOUR.com”) and the Provider, the owner of the tour/activity/service listed. The tour/activity/service, whether singular or plural, is hereinafter referred to as “tours”. The third‑party purchaser of a tour is referred to as the “Customer”.
Free Tours incur a bid fee or commission per booked Customer. The bid‑fee value depends on the destination and is identified at the time of publishing.
Reservation fees are accounted for three (3) days after the tour date. Bookings can be edited, cancelled, rejected, or reported as no‑show up to three (3) days post‑tour. After this period the booking event closes, and no further fee‑related changes are possible.
Any conflict & dispute regarding a booking legitimacy, such as a suspected spam user, duplicated bookings or similar has to be reported to the support team before the event is closed (up to 3 days post tour), with no guarantee of any result & conclusion. The platform reserves the right to investigate and determine if a booking, account or email are legit.
Free cancellation is allowed up to the last minute; no action is required from the Provider. The tour‑cancellation ratio is visible in the admin panel and may affect tour positioning when it exceeds 40%.
Free‑tour reservations require credits on the Provider’s account. The Provider may add funds via credit card (default) or allow the platform to charge the credit card once a debt arises (eligible).
A credit line is granted only to reliable accounts with a good payment history. It allows Providers to receive bookings without credits on balance. Fees are automatically charged to the Provider’s credit card once the balance reaches ≥€99 in debt. Failure to pay still allows the tour to receive reservations, with a maximum debt limit of €150. Once this limit is reached, tour availability is suspended until the debt is fully covered, and the credit‑line mode is automatically deactivated.
Intentional or accidental bank charge‑backs or disputes will result in credit removal, including charge‑back fees.
In the event of a commission payment failure, the affected tour will automatically switch from bookable to unavailable status.
The tour will remain visible on the platform for a grace period of 120 hours (5 days). If the outstanding commission is not settled within this period, the tour will be automatically deactivated.
The tour provider may top up their balance at any time and resubmit the tour for moderation and approval. No additional penalties or consequences will apply once the debt is cleared.
The platform’s standard commission for paid products is a minimum of 20%. The Provider may increase the commission to obtain better positioning in search results.
The Customer pays the entire cost of the activity at the time of reservation. FREETOUR.com credits 80% of the booking value to the Provider’s account balance.
The Customer makes a reservation without paying the Provider’s balance. The Client therefore has a due payment of 80% of the booking price, to be paid directly to the guide upon arrival.
Providers may reject bookings at no cost within their stated cancellation‑policy terms. Rejecting bookings after that window incurs the standard 20% charge.
Providers with positive balances from paid bookings may request withdrawal as follows:
Method | Region | Minimum Amount | Processing Time |
---|---|---|---|
Bank transfer (SEPA) | EU countries | €30 | 7–10 business days |
Bank transfer (non‑SEPA) | Non‑EU | €200 | 7–10 business days |
PayPal | Any country | €30 | 7–10 business days |
Intentional or accidental bank charge‑backs or disputes remove the funds from the Provider’s balance. FREETOUR.com may counter‑dispute a Customer charge‑back; if successful, funds are restored. The platform does not cover losses from charge‑backs.
Application in all cases is determined solely by FREETOUR.com.
Both parties may terminate with 30 days’ written notice. The Provider must honour all existing bookings.
FREETOUR.com is incorporated under Swiss law; this Agreement is governed by Swiss law and courts.
The English version prevails over any courtesy translations.
FREETOUR.com may update terms with four (4) days’ notice. Providers may object and terminate within seven (7) days; otherwise, updates apply.
This Agreement is non‑transferable without written permission.
Effective from account setup, tour listing, or electronic acceptance by an authorised Provider representative.
Email addresses are used for booking confirmations, requests, and service correspondence. Provider contact details are shared with Customers post‑booking. Card details are encrypted, securely processed, and never shared.
Data is retained only while the profile remains on the platform.
We collect precise or approximate location data from Providers and users to verify meeting points and enable the “Live Tour” feature, which displays active tours on a map for potential users.
Upon sign‑up, Providers & Affiliates receive a unique URL for promotion.
Promotion of Fixed Price activities are open for promotion by default.
Promotion of Free (Tip Based) tours is open under request, after traffic review & validation only.
FREETOUR.com may request access to promotion sources and may reject referrals or bookings without approved sources.
FREETOUR.com shares revenue 50/50 for effective bookings, including bid‑fee commission from Free bookings and commission from paid activities. Individual pricing agreements may apply.
A successful booking means Active status within six (6) days after the tour date.
Confirmed earnings become available 15 days post‑tour.
Active referred bookings with fewer than 15 days post‑tour remain on hold.
The Provider’s main account balance (valid for tour Providers only).
Affiliates may withdraw available funds twice a month from €30.
The term of this Agreement will begin upon our acceptance of your Program application and will end when terminated by either party. Either you or we may terminate this Agreement at any time, with or without cause, by giving the other party notice of termination. Notice by e-mail, to your address on our records, is considered sufficient notice to terminate this Agreement. FREETOUR.com reserves the right to end the Program at any time. Upon Program termination, FREETOUR.com will pay any legitimate outstanding earnings.
FREETOUR.com, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Program, for any reason at any time. Such termination will result in the deactivation or deletion of your Affiliate Account, and the forfeiture and relinquishment of all potential or accrued referral fees in your Account if they were earned through fraudulent, illegal, or overly aggressive, questionable sales or marketing methods. FREETOUR.com reserves the right to refuse service to anyone for any reason at any time. Upon the termination of this Agreement for any reason, you will immediately cease use of, and remove from your site, all links to https://freetour.com website and all our images and other materials provided under the Program.
The Company and any of the Company's officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with Freetour.com affiliate program.
Any error, glitch, or bug that affects bookings must be reported immediately to [email protected]. FREETOUR.com may halt functionality without notice while fixes are applied and may reclaim undue benefits obtained due to such issues.
End of Agreement